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Refund policy

Satisfaction Guarantee
  • We're committed to providing a 100% satisfaction guarantee on all products to help you get the right gear you need to achieve your goals. If you are dissatisfied with your purchase, simply return it in accordance with this policy to receive a refund from UNEEDE. To the fullest extent permitted by law, UNEEDE reserves the right to refuse to accept returns of defective or damaged merchandise.
  • It is your responsibility to carefully inspect the product upon receipt. If the product is damaged, you have the right to reject it.
  • We will not deny returns just because you have opened the packaging, however, you should adhere to the return criteria described below, including retaining and returning the opened packaging.
  • All refunds will be made through the original payment path.
  • After we receive your return and required information, it can take up to 7 days to process your refund.
  • Online promotional discounts apply and are credited to all eligible purchases you make. If you return part of the product, you will lose part of the discount amount.
  • If you need to return a gift, please contact our online customer service. 
  • Need help with returns? Please contact our online customer service.

Return Standard

  • Quality problems The buyer issues a test report or the original certification document that is confirmed by the brand as a quality problem. After the after-sales confirms that it is a quality problem, the buyer needs to return the problem product and its accessories, instructions, shopping vouchers, packaging, and anti-counterfeiting labels. Returns are not accepted for non-problem items; Problem items will be refunded according to the order item amount.
  • Delivery problems (damage, wrong delivery, missing delivery, package loss, shelf life, high temperature melting, etc.) Buyers must provide physical picture information for after-sale confirmation within 3 working days after receiving the goods. After the after-sales confirms that the situation is true, the buyer needs to return the problem product and its accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc., no problem products will not be returned; Problem items will be refunded according to the order item amount.

Special instructions, the following cases will not be returned

  •  The pictures and information of the products on the website are for reference only. Due to problems such as shooting lighting and color difference between different monitors, there may be color differences between the actual product and the promotional pictures on the website, which is not a quality problem and will not be returned;
  • If the customer misreports the reason for the return due to the difference between the customer's personal ability or the use environment and the product attributes, the return will not be accepted; 
  • Products damaged due to personal reasons will not be returned;
  • Products that are missing or cannot match the main product, such as accessories and warranty cards, will not be returned;
  • Other products that cannot be returned according to the law or the rules of this website and the product details page will not be returned.
  • UNEEDE reserves the right to update or change the return policy from time to time.

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